Personal Data Protection Principles
SCG Home Cambodia understands that Customers' and site visitors’ privacy and the security of personal data are extremely important and commits to handling personal data properly and continues to contribute to Customers' and site visitors’ secure and prosperous daily life. SCG Home Cambodia respects the privacy of individuals with regard to personal data which formulates personal identity and values as well as humanity and strives to carefully handle personal data SCG Home Cambodia holds about customers and site visitors with security.
We expect you are informed and secured when it comes to our handling and usage of your information. This notice, therefore, explains as follows:
- what information we collect when you’re using SCG Home Cambodia’s website, or when you’re communicating with us;
- why we collect that information;
- how we may then use that information;
- how we share that information;
- how long we keep your information, and how we protect it whilst we have it;
- what we won’t do with your information; and
- what choice and options you have to control your information.
Because we are an online marketplace, the wording does have to get a little technical at times. But we have done our best to try to explain things as clearly as we can. We may not have covered every aspect perfectly though, so we are always happy to take any questions, comments, or suggestions relating to this notice. Just contact our Customer Service team if you would like to discuss this with us.
- Collection of Personal Information
SCG Home Cambodia will never sell, or trade customer’s personal information collected online with third parties.
The information we learn from customers helps us personalize and continually improve our services. Personal information collected online will only be disclosed within our company and to third parties for the purposes for which it was collected, as authorized and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.
When you register an SCG Home Cambodia account, the personal information we collect may include your:
- Full Name
- Delivery Address
- Email Address
- Date of Birth (Optional)
- Gender (Optional)
- When you make a purchase on the SCG Home Cambodia website, the additional personal information we collect may include:
- Telephone Number;
- Mobile Number; and
- Credit card details (optional) and payment methodology
- Use of Personal Information
The mandatory personal information we collect from you will be used and or shared within our corporate group and with third parties for one of the following purposes:
- To deliver products that you purchase from our website. For example, we may pass your full name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you;
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information such as SKUs;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the sales transaction that you have opted for.
The non-mandatory personal information such as date of birth, gender, purchase history, and IP address are used to carry out research/es on our users’ demographics and for us to send you suggestions or information in the form of promotional emails, SMS, or App notification which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us this non-mandatory personal information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outlined above.
- Accessing and Updating Your Personal Information
(1) Site functionality cookies – These cookies allow you to navigate the site and use our features, such as “Add to cart” and “Save for later”.
(2) Site analytics cookies – These cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on SCG Home Cambodia, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete ASOS user experience that we pride ourselves on providing our customers.
We also implement tracking methods based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests, and interaction with ads impressions.
Using Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
SCG Home Cambodia and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website and across the Internet
- Disclosure of Personal Information
We will not share your information with any other organization other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, SCG Home Cambodia may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health or required by the law.
If you believe that your privacy has been breached by SCG Home Cambodia, please contact Customer Service and we will try to resolve the issue.
- Security of Your Personal Information
SCG Home Cambodia ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Allowing access to personal information only via passwords;
- Maintaining technology products to prevent unauthorized computer access; and
- Securely destroying your personal information when it is no longer needed for our record retention purposes
- Collection of Computer Data, not necessarily Personal Information
When you visit SCG Home Cambodia, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our website
- The pages within SCG Home Cambodia that you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
- Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
However, it is your responsibility to review this policy from time to time to get yourself update